Effective Date:*28-07-2026
At Vantokart, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines our order processing, shipping methods, delivery timelines, and other important information.
1. Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During peak shopping seasons, sales, or promotional events, order processing may take slightly longer than usual.
2. Shipping Coverage
We currently ship across India.
If your location is serviceable by our courier partners, your order will be delivered to your doorstep.
3. Delivery Time
Estimated delivery times are:
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 3–7 Business Days
- Remote Locations: 5–10 Business Days
Please note that these are estimated delivery times and may vary depending on your location and courier availability.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Vantokart may offer Free Shipping on selected products or promotional orders.
5. Order Tracking
Once your order has been shipped, you will receive:
- Shipping Confirmation Email
- SMS or WhatsApp Notification (where applicable)
- Tracking Number
- Courier Partner Details
You can use the tracking number to monitor the status of your shipment.
6. Delivery Attempts
Our courier partners will make delivery attempts as per their standard delivery policy.
If delivery is unsuccessful due to:
- Incorrect shipping address
- Incorrect contact number
- Customer unavailable
- Refusal to accept delivery
the package may be returned to us. Additional shipping charges may apply for re-dispatch.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Vantokart is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.
8. Damaged or Tampered Packages
If your package appears damaged, opened, or tampered with at the time of delivery:
- Do not accept the package if possible.
- Take clear photographs of the package.
- Contact our customer support immediately.
We will investigate the issue and assist you with an appropriate resolution.
9. Delayed Deliveries
While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Courier service disruptions
- High order volumes during festive seasons
Vantokart shall not be held liable for delays caused by such unforeseen events.
10. Lost Shipments
If your order has not been delivered within the expected timeframe, please contact us.
We will coordinate with the courier partner to locate your shipment and provide an update as soon as possible.
11. International Shipping
Currently, Vantokart ships only within India.
We do not offer international shipping at this time.
12. Contact Us
If you have any questions regarding our Shipping Policy or your order, please contact us:
Vantokart
Address:
N-192, Sector-1, Bawana Industrial Area, New Delhi – 110039, India
Phone:
+91 9990588533
Email:
contact@vantokart.com
Our customer support team will be happy to assist you.