Effective Date: 28-07-2026

At Vantokart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged during transit.
  • You receive the wrong product.
  • The product has a manufacturing defect.
  • The product is missing parts or accessories.

To be eligible for a return:

  • The return request must be raised within 7 days of receiving the order.
  • The product must be unused, unworn, and in its original condition.
  • All original packaging, tags, invoices, and accessories must be included.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange, unless they are damaged, defective, or incorrectly delivered:

  • Used hair accessories
  • Products without original packaging
  • Products damaged due to misuse or improper handling
  • Clearance, sale, or promotional items (unless damaged or defective)

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 48 hours of delivery.
  2. Share your order number.
  3. Provide clear photos or a short video of the product and packaging.
  4. Our support team will review your request and respond within 2–3 business days.

4. Return Process

Once your return request is approved:

  • We will arrange a reverse pickup where available.
  • If reverse pickup is unavailable, you may be requested to ship the product to us.
  • The product will be inspected after it is received.
  • Orders can be returned within 7 days of receiving

Returns that do not meet our eligibility criteria may be rejected.

5. Refunds

After the returned product passes inspection:

  • Refunds will be processed within 5–7 business days.
  • The refund will be credited to the original payment method.
  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another mutually agreed method.
  • Refund will be credited to your original payment method within 4-5 business days.
  • Replacement orders will be delivered within 3-5 business days

The time taken for the refund to appear in your account depends on your bank or payment provider.

6. Exchange Policy

Eligible products may be exchanged for:

  • The same product (if available), or
  • Another product of equal value (subject to availability).

If the requested replacement is unavailable, a refund will be issued.

7. Order Cancellation After Shipment

Orders that have already been shipped cannot be cancelled. If eligible, you may request a return after delivery in accordance with this policy.

8. Contact Us

For any questions regarding returns or refunds, please contact us:

Vantokart

Address:
N-192, Sector-1, Bawana Industrial Area, New Delhi – 110039, India

Phone:
+91 9990588533

Email:
contact@vantokart.com